Shipping & Exchanges
Hey GlowGetter! Looking to place an order with us? We want to make sure you receive your order as quickly and conveniently as possible. Here's what you need to know about our shipping options:
1. Registered Mail
Your parcel will take 2-3 business days to reach your doorstep after we have processed your order. You will be given a tracking number to trace your parcel as well. Do note that during sale periods, delivery may take 2-5 business days.
If you’re not home during the delivery, not to worry, the driver will place the parcel in a convenient location and take a picture as proof of delivery.
2. In-store Pickup
Self-collection option is available upon checkout. We are located at Yo:Ha Tampines, 6 Tampines St 92 #01-19 (Across Tampines SAFRA). Appointment booking is required here prior to coming. Opening hours are Monday-Friday from 10am to 5pm and Saturday 12.30pm to 3pm. We regret to inform you that we may not be able to accommodate walk-in customers without a reservation.
Pickups are done through the locker collection outside our store. If you’d like to come in to browse our products, do ring the bell and our staff will assist you!
Exchanges & Refunds
We want you to be completely satisfied with your purchase at GLOWco. Here's what you need to know about our exchange policy:1. How do I exchange my items?
To schedule an exchange appointment, please click here. After your appointment is confirmed, we will send you a WhatsApp message to confirm the stock availability. Please keep in mind that we cannot guarantee all stocks are available at the time.
If the item is not in stock, you may wait till it is available or we can offer an alternative product. We will refund the price difference or you may top-up the difference via transfer, depending on the difference in price.
2. What is the time frame for exchanges?
Seven (7) days upon receiving your item.
3. What are the criteria(s) to fulfill an exchange?
To exchange an item, kindly ensure that all items are in their original packaging, in their original condition, and unused.
4. Do you accept returns and refunds?
Sorry, we do not accept returns or refunds. However, if the item is defective, please refer to the instructions below.
5. What if I received a defective item?
If the item received is defective, do take a picture and send it to us either by Shopify Inbox or via email@example.com. Once confirmed, you can return the item to us in its original condition for a replacement within 7 days of receipt. Refunds will only be made if the item is out of stock and if you do not want an alternative product.
6. Can I exchange As-is or Display Pieces purchased in person?
Due to hygiene reasons, all clearance and display items are strictly non-exchangeable.
Note on Mail Exchanges
We have ceased mail exchanges with effect from 1st March 2023. If you are unable to visit our store during opening hours, do send us a DM on Instagram (@glowco.shop) or email us at firstname.lastname@example.org and we will contact you directly via WhatsApp/email.