Order and Tracking

Q: How do I track my order?

A: We will provide you the tracking number with the courier link once your order has been processed. Insert your tracking number below:-


 

Q: How do I know my order has been processed?

A: We will send you a notification via email.

 

Q: When will my order arrive?

A: It will take 1-3 days for registered mail and 1-7 days for normal mail after order has been processed. International shipping will take between 4 to 30 days depending on country and region. 

 

Q: How do I change my delivery address or surprise gift?

A: Only within an hour of your purchase, submit this form with the correct details.

            

 

Exchange and Gifts

Q: What is the time frame for exchanges?

A: Upon arrival of your item, our Quality check team will take between 1-3 working days to process your return. You will receive an email notification once your exchange has been processed. Kindly note that you will have to bear shipment cost (Standard SGD 5) for the items to be returned.

return-process.png

Q: How do I exchange my item?

A: Check that it falls within the category or categories below. If so, submit this form for us to process. You will receive an exchange slip, an invoice to be pasted onto the package and payment invoice for the shipment of the new package.

                1. Wrong colour/size from the one(s) you purchased

                2. Item received was already defective

                3. Item can only be exchanged within 7 days (ONE WEEK) of receiving the package.

 

Q: What are the criteria(s) to fulfil an exchange?

A: When exchanging an item or items, kindly assure that all of items must be:

                1. In it's original packaging

                2. All tags must be in place

                3. Items unused

 

Q: Do you accept return and refund?

A: We do not accept returns or refunds. Kindly view our exchange policy here.

 

Payments

Q: How secure is the Payment Security gateway?

A: We have integrated STRIPE to facilitate all transactions . It is a PCI Service Provider Level 1 which is the highest grade of payment processing security. You can rest assured that your donors information is safe and secure.

 

Vouchers and Discount Codes

Q: How to use

A: Simply type in the code provided into the discount code bar at the check out!

 

Q: Unable to use code

A: It could be that the code has expired or has not been activated yet. Kindly check the code’s terms and condition, otherwise, do email us at hello@glowco.shop for a confirmation.

 

Q: Brand exclusions for discount code

A: We will state in the voucher’s terms if there are any brands not eligible for the code given.

 

Q: Voucher codes restrictions

A: Codes can only be used as according to its terms.

 

Size Guides

A: Size guides can be seen at the bottom of every product page.

 

Delivery and Shipping Fees

Q. What if i miss a delivery?

A: For local and international missed delivery (REGISTERED ONLY), our courier will attempt to deliver at least 2 times. They may contact you to reschedule the delivery.

 

Q: What types of deliveries are there?

A: The types of deliveries available in Singapore are Registered mail and normal mail. Registered mail has a tracking number and we will send you the link to track you order delivery. Registered mail takes 1-4 days after we have processed your order and shipped out. Normal mail does not have tracking number and no link to a courier. We are not liable for any loss during the delivery after we have shipped out your purchase.

 

No-delivery zones:

  • Army camps

  • Turf Club Avenue

  • Shipyards

  • Powergrid

  • Singapore Prison Quarters

  • Off-Shore Islands such as Pulau Ubin

  • Airbase sites

  • Tuas Link

  • Changi Cargo

 

Q: What is the lead time for International shipping?

A: International delivery will take 3-15 days in Asia. Tracking number and link to the courier will be provided. Delivery delays will depend on customs for each country.

International delivery will take 4-30 days depending on the country and region. Tracking number and link to the courier will be provided. Delivery delays will depend on customs for each country.

 

Subscription

When you subscribe to us, be prepared for some amazing event invites and special discount codes coming your way! You will also be up-to-date on all our events and launches!